Frequently Asked Questions About Our Terms
When you request account closure, we freeze all gameplay and withdraw any remaining balance to your registered payment method within three working days. We then delete your personal data 30 days after closure, except where we must retain records by law.
We can update terms, but we'll email you at least 14 days before changes take effect. Major changes (payment methods, withdrawal fees, account suspension rules) are always notified in advance via email and displayed here on the terms page.
We retain your full account history — deposits, withdrawals, gameplay logs, chat records — for two years from your last activity. You can download your account statement anytime from the Dashboard. After two years, records are archived and deleted per our retention policy.
Contact support with your transaction ID, the date and amount. We investigate within five working days. If the dispute is valid, we refund the amount directly to your DANA, OVO, GoPay or QRIS account, or to the bank account you used to deposit.
Yes. Before your first withdrawal, we'll ask for your ID number and proof of address. This prevents fraud and meets payment partner requirements. Verification usually takes 24 hours. Once approved, all future withdrawals process without re-verification.
Live table rounds (Speed Baccarat, Dragon Tiger) follow standard casino rules shown on each table. Bets close when the dealer calls "no more bets". Results are final once the dealer's hand is settled. Disputes are resolved by our live chat team with table footage as reference.
You can set a daily deposit limit or take a cooling-off break from the Account Settings menu. Once set, the limit applies immediately and cannot be increased until the period ends. Contact support if you need to lower your limit further or end your break early.
