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How we handle your account and data

Your account on 94 erek comes with clear terms that explain what happens when you play, how we protect your information, and what you can do if questions…

Account security by designPayment & withdrawal verificationData requests available 24/7Multi-channel supportDANA, OVO, GoPay, QRIS protected
94 erek How we handle your account and data
REACH OUR TEAM

How to contact us about legal questions

Team online

Live Chat

Open the chat window in your account or at 94erek.xyz and ask about terms, data access or account changes. Our team responds in seconds during all hours.

Email Support

Send formal requests to our legal inbox and receive a detailed response within 24 hours. Use email for data-access requests or complex account disputes.

Account Help Centre

Browse FAQs and self-service tools inside your account settings. Find answers about password resets, payment holds and withdrawal timelines without waiting for a response.

YOUR DATA CONTROL

How we protect and handle your information

Encryption & Security

Every deposit, withdrawal and account access is encrypted. Your password is hashed and never stored in plain text.

Data Retention

We keep account and transaction data as long as your account is active, plus 7 years after closure for legal…

Cookie & Tracking Use

We use cookies to remember your login, language and lobby preferences. Analytics cookies help us spot broken features.

Access Your Data

Request a full export of your account data—emails, play history, transactions, personal details—within 30 days.

Update or Delete

Change your name, email, phone or payment methods in account settings instantly.

Report a Problem

If you believe your data has been misused or your account compromised, contact support immediately.

Your legal rights and account terms answered

Yes. Log in, go to Account Settings > Data & Privacy, and click Export My Data. We'll prepare your full account history, transactions and personal details within 30 days and send it as a downloadable file.

Inactive accounts remain open indefinitely. We don't charge fees for inactivity. If you want to close your account permanently, request deletion through support and we'll process it within 48 hours, keeping tax records for 7 years.

Deposits are encrypted during transfer and verified against your account name. Our payment processor scans every transaction for fraud. If a deposit is reversed, we refund your account balance immediately.

No. We do not sell your personal data to advertisers or third parties. We share data only with payment processors and anti-fraud services required to process your transactions securely.

Yes. Report the issue to support within 30 days with your transaction ID. We'll review your account logs and either confirm the withdrawal or reverse it and refund your balance within 5 business days.

Refunds for disputes depend on the reason—erroneous charge, unauthorized access or payment failure. Contact support with proof (screenshot, email confirmation) and we'll investigate within 24 hours and issue a refund where applicable.

Update your email, phone and payment method in Account Settings > Personal Info anytime. Name changes require ID verification. Submit a support request with a photo of your ID and we'll process it within 48 hours.