The Data We Store and How Long We Keep It
Your account begins with identity verification – name, date of birth, phone number and email. When you deposit using DANA, OVO, GoPay or QRIS, we record the transaction but do not store your payment credentials directly; those details are encrypted and handled by the payment provider.
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We keep account records for as long as you remain active, and for a set period after closure to comply with local financial record-keeping. Device login data – IP address, browser type, device name – is logged for security and fraud prevention. Withdrawal requests are flagged
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and verified before processing; this audit trail is retained for compliance. Where local law permits, we may use anonymised activity data to improve service delivery in regions like Semarang and Medan.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.