Reference

Privacy Policy – What We Collect and Why

When you open an account with 94 erek, we collect only the information we need to verify your identity, process your deposits via DANA, OVO, GoPay or QRIS…

Account verification dataPayment and withdrawal recordsDevice and login activity logsYour contact preferences
94 erek Privacy Policy – What We Collect and Why
REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy concerns or data requests go to our support team via the channels listed below. We aim to respond within 48 hours on weekdays. If you want to know what data we hold about you, request a correction, or ask us to delete your account and associated records, use one of these methods and we will guide you through the process.

Team online

Live Chat

Open the chat widget in the lobby footer. Available 09:00–23:00 Jakarta time, seven days a week. Ask for the Privacy & Compliance team if your request is formal.

Email Support

Send your data request to [email protected] with your account email. Include 'Data Access Request' in the subject line. We confirm receipt within 24 hours.

Account Settings

Log in, go to Settings > Privacy & Security, and use the 'Request My Data' button to submit a formal data-export or deletion request directly from your dashboard.

HOW WE PROTECT

Security, Cookies and Your Rights

We encrypt all data in transit using TLS 1.3 standards. Your password is hashed and never stored in plain text.

Encryption & Passwords

All account and payment data uses TLS 1.3 encryption.

Cookies & Tracking

Session cookies keep you logged in. Functional cookies remember your settings.

Withdrawal Verification

Every payout request requires a confirmation email from your registered address. This prevents accidental or fraudulent withdrawals from your account.

Data Retention

Active accounts retain full history. Closed accounts keep transaction records for 7 years (local legal requirement) but personal data is…

Marketing Opt-Out

Every promotional email includes an unsubscribe link. You can also disable marketing notifications in Settings > Communication Preferences anytime.

Data Access & Portability

Request a full export of your personal data in CSV format via email or Account Settings.

Privacy Policy – Frequently Asked

Below are answers to the questions we hear most often about how we handle your information, what happens to your data when you close your account, and how you can control your preferences on 94 erek.

Your personal details (name, email, phone) are deleted within 30 days of closure. Transaction history is retained for 7 years to comply with Indonesian financial regulations. You cannot recover a closed account; open a new one if you wish to return. Payment records on DANA, OVO, GoPay and QRIS remain with those providers separately.

No. We do not sell your data. We share only what is necessary with payment processors (DANA, OVO, GoPay, QRIS operators) to complete transactions and with law enforcement if legally required. Your game history and account activity stay within 94 erek unless you explicitly consent otherwise.

You enter your payment details directly with the provider, not on our site. We never store your card number, PIN or OTP. Once the provider authorises the deposit, we receive a confirmation and credit your account. The transaction is then encrypted and logged.

Yes. Email [email protected] with 'Data Access Request' in the subject, or use Account Settings > Privacy & Security > Request My Data. We send a complete export (CSV format) within 10 business days at no cost. Include your account email and current login country.

Login records and IP logs are retained for 90 days for fraud detection and security audits. After 90 days, we keep only aggregated, anonymised statistics. You can view your recent login activity anytime in Account Settings > Security > Active Sessions.

Contact our Live Chat team (09:00–23:00 Jakarta time) or email [email protected] immediately. We investigate within 24 hours, review your login history, and reset your password if needed. Enable two-factor verification in Settings > Security to add extra protection.

No. Our cookies work only within 94erek.xyz. We use session cookies (to keep you logged in) and functional cookies (to save your language and table preferences). We do not place tracking pixels or share cookies with ad networks. Analytics are anonymised and aggregate only.